Often in the security service industry we overuse words like partnership, customer service, operational excellence, in an effort to communicate to our clients that we understand their needs and we know internally how meet to them… what steps to take to accomplish their service goals.
One word that is seldom used but arguably one of the most powerful in a client/service provider relationship is Loyalty. Countless books have been written about the Philosophy of Loyalty, but in its simplest form it can be the defining virtue that cements a relationship. In a poor economy and a “you get what you pay for environment” Loyalty is often sacrificed for the bottom line.
The client who is committed to getting the best security services at their site will ALWAYS be successful if they have Loyalty, both from their service provider and to their service provider. Loyalty is a wholehearted commitment to a cause and cannot be one-sided or self-serving to be successful. In business, Loyalty binds the client and security provider together in their service.
So the next time you are looking to create Loyalty with your security provider, get together and create a common ground of commitment to each other—to the goals you want to accomplish and to the employees who provide the service.