Summit Security Blog | Security Guards, Patrol, Parking Management, Online Incident Reporting Software | San Diego, North County, CA

Where do you get information you need about security at your property?  If you have a contracted security provider at your sites the answer better be to them!

Your security guard company should not only be a place to get your guards but to get all the information you need to make a proper assessment of the security needs at your site.

Companies like Summit Security have management teams with over 20 years in the industry to provide you with the experience you need.  Your company, like Summit, should also have an American Society of Industrial Security (ASIS) sanctioned Certified Protection Professional (CPP) on staff who can really drill down and analyse the security needs of your location.

In addition if you have a mid or low rise building your security company should have a Fire, Life and Safety trainer on staff to do a proper assessment and training at your building.

Security providers like Summit Security will be able to address all your security questions by just going to someone within the organization for the information.  At the very least the security professionals you contract with should  know exactly where to get the information so you have all the answers!

Random Patrol services are a critical division of any professional security company. For a fraction of the cost of a standing guard, random patrols provide a limited security presence at a property.

Random Patrol works ONLY if the Client has the same understanding, expectations and goals of the service as the security provider. Dissatisfaction with service occurs when the duties are not in line with the type of service contracted.

Here are a few security duties perfect for Random Patrol officers to perform. However, each has caveats that will need to be agreed upon for a patrol account to be successful:

1. Locks and Unlocks: A perfect fit for random patrol officers IF the Client understands other properties on the route will also have lock and unlock requests at the same time of night. FLEXIBILITY on lock-up times is critical or there is little hope for success.

2. Checking on Pools and Spas After Hours: An excellent way to discourage after-hours use of facilities, but expectations have to be realistic that some people will try to use these facilities between patrol checks. If a client wants to totally eliminate the chance of people using facilities after hours, a permanent standing guard is the only way to ensure 100% compliance.

3. Parking Enforcement: A way to ensure parking rules are being adhered to by performing random checks throughout the parking lots. Again there will be occasional violators who get by, but parking logs along with strict enforcement (yes this means ticketing and towing) will keep those to a minimum.

4. Walking Floors and Stairwells: Walkthroughs of floors and stairwells at random times will help maintain a security presence and act as a deterrent. Although not as effective as a standing guard, it’s a good alternative for a property with a limited security budget. Again, the KEY is for the security provider to help the Client understand that things can happen between patrols and the security company has no way to prevent those incidents.

5. Responding to Noise Complaints: This can be an effective use of a Random Patrol service but also THE MOST MISUNDERSTOOD. Noise complaints are when a security officer responds to a noise complaint and asks the residents making the noise to observe the quiet hours of the community. Proper reporting of the incidents give Property Managers assistance in getting repeat offenders under control.

IMPORTANT: too often communities use calls to their security service as a replacement for police response. This can be dangerous to the security officer and residents in the community. NEVER call private security services for 911 calls, domestic violence or drug enforcement. These are calls that should only be made to local law enforcement.

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Summit Security is committed to finding new ways to service the communities where we do business. That commitment, partnered with a need that we identified within the Senior community, marked the beginning of our new division, Summit Wellness Check.

Our Wellness Check service provides scheduled visits to adults in their homes, primarily Seniors, who live independently but want that additional safeguard of a regular wellness check, to ensure their environment is safe and secure. Visits can be scheduled daily, semi weekly or once a week depending on the need of the Senior.

A “checklist” is completed at every single visit by the Wellness Check Ambassador (who is also a licensed security officer) through a smartphone in real time. The report is uploaded to the Summit Security website online. Authorized family members or friends can go online at any time and view the notes from the visit, recorded in text and photos via Summit Security’s online reporting software, RealtimeDAR. This provides the most accurate and up-to-date information on the status of our Wellness Check clients in their home.

Summit Wellness Check is another example of how Summit Security works to create valuable client services and client relationships that provide security, accountability, peace of mind and transparency.

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