I could recite the standard complaints clients have given regarding their contract security providers accountability in my sleep. After 15 years in this industry I have unfortunately heard them all. But let’s face it, sifting through paper reports to cull out exactly what security officer observed and reported in the field is the poorest form of communication in security.
But technology provides contract security providers like Summit Security with a much more professional and accountable tool. By deploying real-time online reporting software, contract security companies can provide their security officers with opportunities to show their clients exactly what the officer is observing. Using this technology through smartphones, security personnel can take photographs, accompanied with text and in some cases audio files, to report their activities and observations throughout their shift.
Clients can sign on to computers and follow in real time the reports created on their property. This level of accountability creates the true partnership that contract security providers like Summit Security want with their clients.
Through the date and time stamped photos and texts clients can avoid the standard accountability phone calls to their security provider like, “what time did the guard actually arrive on site?” or “where was the guard on the property when the complaint came in?” Now they have proof through the online reporting of the officer’s movements and what they observed through photographs accompanied with notes, to flesh out the picture of what was happening onsite.
Contract security providers have an obligation to provide their client with the best accountability tools the industry has to offer. Transparency in their operations is a natural consequence of this high tech reporting solution. A good point to consider if your security contractor insists you pay addition fees before they will provide this technology or worse yet, refuses to provide it at altogether.