Random Patrol services are a critical division of any professional security company. For a fraction of the cost of a standing guard, random patrols provide a limited security presence at a property.
Random Patrol works ONLY if the Client has the same understanding, expectations and goals of the service as the security provider. Dissatisfaction with service occurs when the duties are not in line with the type of service contracted.
Here are a few security duties perfect for Random Patrol officers to perform. However, each has caveats that will need to be agreed upon for a patrol account to be successful:
1. Locks and Unlocks: A perfect fit for random patrol officers IF the Client understands other properties on the route will also have lock and unlock requests at the same time of night. FLEXIBILITY on lock-up times is critical or there is little hope for success.
2. Checking on Pools and Spas After Hours: An excellent way to discourage after-hours use of facilities, but expectations have to be realistic that some people will try to use these facilities between patrol checks. If a client wants to totally eliminate the chance of people using facilities after hours, a permanent standing guard is the only way to ensure 100% compliance.
3. Parking Enforcement: A way to ensure parking rules are being adhered to by performing random checks throughout the parking lots. Again there will be occasional violators who get by, but parking logs along with strict enforcement (yes this means ticketing and towing) will keep those to a minimum.
4. Walking Floors and Stairwells: Walkthroughs of floors and stairwells at random times will help maintain a security presence and act as a deterrent. Although not as effective as a standing guard, it’s a good alternative for a property with a limited security budget. Again, the KEY is for the security provider to help the Client understand that things can happen between patrols and the security company has no way to prevent those incidents.
5. Responding to Noise Complaints: This can be an effective use of a Random Patrol service but also THE MOST MISUNDERSTOOD. Noise complaints are when a security officer responds to a noise complaint and asks the residents making the noise to observe the quiet hours of the community. Proper reporting of the incidents give Property Managers assistance in getting repeat offenders under control.
IMPORTANT: too often communities use calls to their security service as a replacement for police response. This can be dangerous to the security officer and residents in the community. NEVER call private security services for 911 calls, domestic violence or drug enforcement. These are calls that should only be made to local law enforcement.